If you have a loved one in prison, know that you are not alone. We understand the challenges and emotional toll that comes with having someone you care about being in prison.

Whether you need practical advice, or help navigating the system, we’re here to listen and assist without judgment. Your wellbeing matters, and we want you to feel seen, heard, and supported.

• PARS can assist with information about how the prison system works for family members wanting to contact someone in prison.

• Visit applications must be generated by the person in prison. An application form is sent to the family member or friend they want to have visit them.

• All children under the age of 18 must also complete a visit application and must be accompanied by an approved visitor.

• Phone calls from prison are free for prisoner in the Manawatu, Hawkes Bay and Wellington regions.

• Family members can email someone in prison using the eprisoner email address: Email and Mail | Department of Corrections

• PARS does not have details on which prison people are in. The Corrections website has a form that can be filled out online to locate someone in prison. If you need assistance with this you can contact us and we can process the application for you. Locating a person in prison | Department of Corrections